Support
support@invizd.com
At INVIZD, we don’t just sell hardware — we help you successfully live your Invisible Digital Life. Our dedicated support team is ready to assist every INVIZD owner.
45-Day Money-Back Guarantee • 3-Year Limited Hardware Warranty • Worldwide Shipping
Quick Help Resources
• Written quick-start guide included with every box
• Step-by-step setup instructions in the INVIZD iOS app
• Troubleshooting tips for common questions
Common Issues
• Setup or connection problems? Keep your phone on the same local network during initial setup. After that, remote use goes through an encrypted tunnel to your own Box. Your content is encrypted on the device before it moves. If a network blocks a direct connection, encrypted packets may use a relay hop. That hop cannot read your data.
• Biometric access issues? Use the secure recovery process with your included encrypted backup disk.
• Need more than 10 users on one Box? Contact support@invizd.com for guidance on license upgrades.
Contact Options
Email
support@invizd.com
Typical response: Within 24 hours (faster for active customers)
Chat
Available during business hours directly on the website (secured by our own system)
Additional Resources
• Official Knowledge Base (coming soon)
• Invite-only secure user forum for INVIZD owners (coming soon)
Warranty & Returns
• 3-year limited hardware warranty
• 45-day money-back guarantee
• Prompt replacement for defective units
Own Your Data. Trust What You Control.
We stand behind every INVIZD box we build. If you need help securing your private digital life, we’re only one message away.
